Question 1

What devices can I use Tali on?

Accepted Answer

Tali can be used on desktop and laptop computers, iOS and Android devices. We support mostly chrome browsers on Windows, Mac and Linux, however, our extension can be used unofficially on Microsoft Edge as well.

Question 2

Do I need to have a microphone to start using Tali?

Accepted Answer

Yes, Tali requires your desktop or laptop to have access to a microphone. However, it doesn't need to be a sophisticated device -- the microphone you would use for a normal video conference will do the job. If your setup doesn't have a microphone, you can always use our iOS or Android app as a microphone and we sync all of your notes with your desktop computers.

Question 3

What is AI Scribe?

Accepted Answer

AI Scribe generates a structured SOAP note or Consult note from either a spoken summary of the visit, or from listening to the conversation with the patient. This feature is sometimes referred to as AI Medical Scribe or Medical Co-pilot.

Question 4

How long do I need to invest in installing and training physicians in my clinic before I can start getting value from Tali?

Accepted Answer

Tali is a very lightweight technology and it can easily be installed with a click of a button. In less than 5 minutes you can install Tali and to start using it for free. We have also designed Tali in a way that doesn’t require any training. Once you have Tali installed, the Ambient Scribe, Medical Dictation, Medical Search (and EHR Assistant on OSCAR Pro) skills are available immediately and are very intuitive and simple to use.

If needed, you can contact us anytime at help@tali.ai for assistance, or just record your question by clicking the 'Provide Feedback' button in the sidebar.

Question 5

Does Tali support any languages other than English?

Accepted Answer

Yes! Tali is currently supporting English, French and Spanish. Once logged in to the app, go to your profile settings and select the language.
A Beta of Persian is available exclusively on Mobile.
Our immediate roadmap features Mandarin, Cantonese, and Hindi.

Question 6

Do I need to have a separate account, in addition to my EHR account, to use Tali?

Accepted Answer

Yes, you will need to set up a separate account. We are working with several EHR providers in the US and Canadian primary care to make the authentication process easier through a Single Sign-On (SSO) or SMART on FHIR mechanism.

Question 7

Does Tali work for telehealth?

Accepted Answer

Yes! Tali now works for virtual visits. See this post for step by step instructions on how to use Ambient Scribe for telehealth visits.

Question 8

If I'm using a headset, will Tali pick up my commands?

Accepted Answer

Yes, as long as your headset’s microphone is connected to your computer, you can use Tali’s voice functionalities. Also, note that it doesn't need to be a sophisticated device -- the microphone you might use for a normal video conference will suffice.

Question 9

Can I add punctuation to my notes as I dictate?

Accepted Answer

Absolutely! Tali will recognize common punctuation (commas, periods, parentheses, and so on), commands like 'new line' or 'new paragraph'. Just try it out! A full list can be found in our scribe commands list resource

If we have missed your favourite command, just drop us a line using the feedback button in the sidebar or send an email to help@tali.ai and we'll pop it in.

Question 10

What commands can I use with the EHR assistant?

Accepted Answer

Today you can use three commands if your EHR is fully integrated:

Create a tickler by saying "remind..." and then who you want to get the reminder, what you want them to be reminded about as well as when the reminder should be triggered with what priority
Open a form by saying "open..." and the name of the form.
Open an e-form by saying "open..." and the name of the e-form.

More commands and EHR integrations are coming soon.

Question 11

How frequently Tali upgraded or updated?

Accepted Answer

Improvements to the algorithm are deployed every few days and you will experience the algorithm performing better instantly. Improvements to the product (feature enhancements or new features) are deployed once every two weeks, as we want to make sure we run proper quality assurance on the product before making it available to physicians at the point of care. These changes will often be invisible to you and will rarely, if ever, require any action on your part.

Question 12

How do I enable the integrated Tali in my clinic, so that I can try it out?

Accepted Answer

Follow these instructions to enable Tali in your instance of OSCAR Pro.

Question 13

If I already have an account with Tali, can I use it with the integrated version?

Accepted Answer

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Question 14

Can I use the Chrome Extension instead of the integrated version?

Accepted Answer

Yes. To use the Chrome extension instead just follow these instructions on our Download and Install page.

Question 15

What is the difference between the integration and the extension?

Accepted Answer

The only difference is that with the integrated version, you do not need to download anything. The underlying product is the same.

Question 16

Which forms on OSCAR Pro will the EHR Assistant open for me?

Accepted Answer

The EHR Assistant will open any form or e-form enabled on your instance of OSCAR Pro.

Question 17

The integrated version has been disabled; how do I re-enable it?

Accepted Answer

There will be a small button labeled ‘Tali’ in the bottom right-hand corner. Click on that and the widget will reappear. You may need to log out of OSCAR and back in again.

Question 18

How is Tali different from its competitors, like Dragon?

Accepted Answer

With one of the highest performing voice solutions for clinicians, Tali is not only more accurate than its competitors but it is immediately ready to start using once downloaded, with the microphone you already have. You can download and start using our Medical Dictation, Ambient Scribe, Medical Search and EHR Assistant functionalities free of charge.

Question 19

How is Tali’s Medical Dictation different from any other voice-to-text software?

Accepted Answer

Tali’s language model is trained using state-of-the-art Natural Language Processing (NLP) algorithms on a multitude of medical resources and guidelines and as a result, it picks up medical terminology and abbreviations a lot more intelligently than a non-specialized voice-to-text solution. In addition, we have gathered a growing set of audio files from different accents reading medical notes to fine-tune our algorithm and make it more efficient, which will be a bonus if you are experiencing difficulties with your accent in other dictation and scribe solutions.

Question 20

Which EHRs is Tali compatible with?

Accepted Answer

Tali directly integrates with leading healthcare EHRs like Healthquest, TELUS Health Med Access, TELUS Health PS Suite, Practice Fusion and Oscar Pro. Just ask us about setting these up.

Even without existing technical integrations, Tali is compatible with all EHRs. Simply install Tali, and its core features (Ambient Scribe, Medical Dictation and Medical Search) will be available, including the ability to dictate directly into your EHR. The EHR Assistant is compatible with OSCAR Pro today, and we are working to integrate with other EHRs. If you have any problems getting Tali to work with your EHR, contact us at help@tali.ai

Question 21

Is Tali incorporated into the EHR?

Accepted Answer

Tali is a layer on top of your EHR. You can dictate your notes directly into your EHR or find medical or drug information right inside your EHR. Tali’s integration might be a little deeper with some, like Oscar Pro, but the core functionalities (Ambient Scribe, Medical Dictation and Medical Search) are supported on all EHRs whether web-based or on your desktop.

Question 22

My EHR is not available as a web application. I only have a desktop application, can I still use Tali?

Accepted Answer

Yes! You can download Tali for desktop today.

Question 23

I’m just starting out, do I need to pay now?

Accepted Answer

When you first create your account in Tali, you get a free 14 day trial. Throughout that period, you have unlimited access to all our features.

Once your trial ends, you either upgrade to a paid tier, or become a free user. All features are accessible in the free tier, but are limited in the volume of usage.

You can learn about our different pricing tiers here.

Question 24

What if I pay for Tali personally and also work at other clinics that pay or don’t pay for it?

Accepted Answer

You can use Tali in every clinic you work in, as well as at home. You’ll just need to install Tali and log in on each computer that you work on.

Question 25

How do you calculate usage?  Will I get information about my usage level?

Accepted Answer

We calculate usage based on the length of the audio recordings you make while using Tali's Medical Dictation, or from the number of times you use Ambient Scribe. You have access to the level of usage and reports on time saved within the app; if you have any questions, please feel free to reach out to us at help@tali.ai.

Question 26

How does a clinic add more users?

Accepted Answer

Each clinician can arrange their own license, or the clinic can contact us directly to procure multiple licenses or make particular arrangements for training and onboarding. We want to ensure your clinic is successful.

Question 27

How will you bill me?

Accepted Answer

You will be asked to provide your credit card details when you sign up for a paid plan. Your credit card will be billed at the agreed frequency once you've signed up. You can cancel at any time, and once you cancel you'll be able to use the software until the end of your agreed term.

Question 28

Can I cancel at any time?

Accepted Answer

Yes. Once you cancel, you can keep using the software until the end of your agreed term.

Question 29

What studies have you done on Tali’s accuracy?

Accepted Answer

Tali’s language model was initially developed as a response to an RFP from the Public Health Agency of Canada. We conducted 6 months of research on only state-of-the-art NLP algorithms to understand if the current algorithms could provide a solution with medical-grade accuracy. We then ran a pilot in Edmonton in the early stages of the COVID-19 pandemic during the Spring of 2020. The feedback gathered from clinicians encouraged us to continue to improve our language model and make it more efficient. Since then, we have gathered more than 20,000 records in different accents to fine-tune our algorithm. We are currently one of the highest-performing voice solutions for clinicians and this is only the beginning.

Question 30

Will Tali learn from the history of each encounter or is it taking other sources of content to make the EHR more efficient?

Accepted Answer

We have a team of annotators that record proprietary notes and question-answers. We also fine-tune the algorithm after every new recording. This is done securely and with privacy in mind.

Question 31

How often is Tali updated?

Accepted Answer

Improvements to the algorithm are deployed every few days and you will experience the algorithm performing better instantly. Improvements to the product (feature enhancements or new features) are deployed once every month, as we want to make sure we run proper quality assurance on the product before making it available to physicians at the point of care. These changes will often be invisible to you and will rarely, if ever, require any action on your part.

Question 32

Where do you store your data?

Accepted Answer

Application data is stored in Canada for Canadian users, and in the US for users from other countries.

Question 33

Do you store the audio files from Ambient Scribe?

Accepted Answer

No, the audio is deleted as soon as the transcript is created.

Question 34

Do you use PHI to train your AI?

Accepted Answer

No, we do not and never will use PHI to train our AI.

Question 35

What precautions do you take to keep data safe?

Accepted Answer

Lots! First of all, all data is encrypted in transit and at rest. Next, we are very careful with personal information and audio files in particular - for example, we delete audio files from our AI Scribe as soon as the transcript of the visit is created. We store data in the country of use, so for Canadian users that means data is stored in Canadian servers, and for US users, data is stored in US servers. Internally, we limit access to sensitive data even within our team, and all our team members are trained in handling health information, as well as security and privacy topics.

There is more - just reach out to help@tali.ai if you'd like to learn more.

Question 36

Do you share data with third parties?

Accepted Answer

No, we do not share or sell data with third parties, except as we need to provide our service — for example, our billing system will have some customer information.

In these cases, those vendors all agree that they cannot use the data except as needed to provide the service they provide to us.

You can learn more by reading our privacy policy or reaching out to help@tali.ai.

Question 37

Is Tali for Family physicians only, or can other members of the care team and other specialists use Tali as well?

Accepted Answer

Tali is designed to facilitate interaction with EHRs. Whether you are a family physician, specialist or allied health professional such as a nurse, nurse practitioner, midwife, naturopathic doctor or chiropractor you can use Tali to interact with your technology solutions to optimize your practice.

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