Question 1

What devices can I use Tali on?

Accepted Answer

Tali can be used on desktop and laptop computers, iOS and Android devices. We support mostly chrome browsers on Windows, Mac and Linux, however, our extension can be used unofficially on Microsoft Edge as well.

Question 2

Do I need to have a microphone to start using Tali?

Accepted Answer

Yes, Tali requires your desktop or laptop to have access to a microphone. However, it doesn't need to be a sophisticated device -- the microphone you would use for a normal video conference will do the job. If your setup doesn't have a microphone, you can always use our iOS or Android app as a microphone and we sync all of your notes with your desktop computers.

Question 3

What is Ambient Scribe?

Accepted Answer

Ambient Scribe generates a structured SOAP note or Consult note from either a spoken summary of the visit, or from listening to the conversation with the patient. This feature is sometimes referred to as AI Medical Scribe or Medical Co-pilot.

Question 4

How long do I need to invest in installing and training physicians in my clinic before I can start getting value from Tali?

Accepted Answer

Tali is a very lightweight technology and it can easily be installed with a click of a button. In less than 5 minutes you can install Tali and to start using it for free. We have also designed Tali in a way that doesn’t require any training. Once you have Tali installed, the Ambient Scribe, Medical Dictation, Medical Search (and EHR Assistant on OSCAR Pro) skills are available immediately and are very intuitive and simple to use.

If needed, you can contact us anytime at help@tali.ai for assistance, or just record your question by clicking the 'Provide Feedback' button in the sidebar.

Question 5

Does Tali support any languages other than English?

Accepted Answer

Yes! Tali is currently supporting both English and French. Once logged in to the app, go to your profile settings and select the language. Spanish is on our immediate roadmap followed by Mandarin, Cantonese, and Hindi.

Question 6

Do I need to have a separate account, in addition to my EHR account, to use Tali?

Accepted Answer

Yes, you will need to set up a separate account. We are working with several EHR providers in the US and Canadian primary care to make the authentication process easier through a Single Sign-On (SSO) or SMART on FHIR mechanism.

Question 7

Does Tali work for telehealth?

Accepted Answer

Yes! Tali now works for virtual visits. See this post for step by step instructions on how to use Ambient Scribe for telehealth visits.

Question 8

If I'm using a headset, will Tali pick up my commands?

Accepted Answer

Yes, as long as your headset’s microphone is connected to your computer, you can use Tali’s voice functionalities. Also, note that it doesn't need to be a sophisticated device -- the microphone you might use for a normal video conference will suffice.

Question 9

Can I add punctuation to my notes as I dictate?

Accepted Answer

Absolutely! Tali will recognize common punctuation (commas, periods, parentheses, and so on), commands like 'new line' or 'new paragraph'. Just try it out! A full list can be found in our scribe commands list resource

If we have missed your favourite command, just drop us a line using the feedback button in the sidebar or send an email to help@tali.ai and we'll pop it in.

Question 10

What commands can I use with the EHR assistant?

Accepted Answer

Today you can use three commands if your EHR is fully integrated:

Create a tickler by saying "remind..." and then who you want to get the reminder, what you want them to be reminded about as well as when the reminder should be triggered with what priority
Open a form by saying "open..." and the name of the form.
Open an e-form by saying "open..." and the name of the e-form.

More commands and EHR integrations are coming soon.

Question 11

How frequently Tali upgraded or updated?

Accepted Answer

Improvements to the algorithm are deployed every few days and you will experience the algorithm performing better instantly. Improvements to the product (feature enhancements or new features) are deployed once every two weeks, as we want to make sure we run proper quality assurance on the product before making it available to physicians at the point of care. These changes will often be invisible to you and will rarely, if ever, require any action on your part.

Question 12

How do I enable the integrated Tali in my clinic, so that I can try it out?

Accepted Answer

Follow these instructions to enable Tali in your instance of OSCAR Pro.

Question 13

If I already have an account with Tali, can I use it with the integrated version?

Accepted Answer

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Question 14

Can I use the Chrome Extension instead of the integrated version?

Accepted Answer

Yes. To use the Chrome extension instead just follow these instructions on our Download and Install page.

Question 15

What is the difference between the integration and the extension?

Accepted Answer

The only difference is that with the integrated version, you do not need to download anything. The underlying product is the same.

Question 16

Which forms on OSCAR Pro will the EHR Assistant open for me?

Accepted Answer

The EHR Assistant will open any form or e-form enabled on your instance of OSCAR Pro.

Question 17

The integrated version has been disabled; how do I re-enable it?

Accepted Answer

There will be a small button labeled ‘Tali’ in the bottom right-hand corner. Click on that and the widget will reappear. You may need to log out of OSCAR and back in again.

Question 18

How is Tali different from its competitors, like Dragon?

Accepted Answer

With one of the highest performing voice solutions for physicians, Tali is not only more accurate than its competitors but it is immediately ready to start using once downloaded, with the microphone you already have. You can download and start using our Medical Dictation, Ambient Scribe, Medical Search and EHR Assistant functionalities free of charge.

Question 19

How is Tali’s Medical Dictation different from any other voice-to-text software?

Accepted Answer

Tali’s language model is trained using state-of-the-art Natural Language Processing (NLP) algorithms on a multitude of medical resources and guidelines and as a result, it picks up medical terminology and abbreviations a lot more intelligently than a non-specialized voice-to-text solution. In addition, we have gathered a growing set of audio files from different accents reading medical notes to fine-tune our algorithm and make it more efficient, which will be a bonus if you are experiencing difficulties with your accent in other dictation and scribe solutions.

Question 20

Which EHRs is Tali compatible with?

Accepted Answer

Tali’s core features (Ambient Scribe, Medical Dictation and Medical Search) can be used on any web-based or desktop EHR. The EHR Assistant is compatible with OSCAR Pro today, and we are working to integrate with other EHRs. If you have any problems getting Tali to work with your EHR, contact us at help@tali.ai.

Question 21

Is Tali incorporated into the EHR?

Accepted Answer

Tali is a layer on top of your EHR. You can dictate your notes directly into your EHR or find medical or drug information right inside your EHR. Tali’s integration might be a little deeper with some, like Oscar Pro, but the core functionalities (Ambient Scribe, Medical Dictation and Medical Search) are supported on all EHRs whether web-based or on your desktop.

Question 22

My EHR is not available as a web application. I only have a desktop application, can I still use Tali?

Accepted Answer

Yes! You can download Tali for desktop today.

Question 23

I’m just starting out, do I need to pay now?

Accepted Answer

When you first create your account in Tali, you get a free 14 day trial. Throughout that period, you have unlimited access to all our features.

Once your trial ends, you either upgrade to a paid tier, or become a free user. All features are accessible in the free tier, but are limited in the volume of usage.

You can learn about our different pricing tiers here.

Question 24

What if I pay for Tali personally and also work at other clinics that pay or don’t pay for it?

Accepted Answer

You can use Tali in every clinic you work in, as well as at home. You’ll just need to install Tali and log in on each computer that you work on.

Question 25

How do you calculate usage?  Will I get information about my usage level?

Accepted Answer

We calculate usage based on the length of the audio recordings you make while using Tali's Medical Dictation, or from the number of times you use Ambient Scribe. You have access to the level of usage and reports on time saved within the app; if you have any questions, please feel free to reach out to us at help@tali.ai.

Question 26

How does a clinic add more users?

Accepted Answer

Each physician can arrange their own license, or the clinic can contact us directly to procure multiple licenses or make particular arrangements for training and onboarding. We want to ensure your clinic is successful.

Question 27

How will you bill me?

Accepted Answer

You will be asked to provide your credit card details when you sign up for a paid plan. Your credit card will be billed at the agreed frequency once you've signed up. You can cancel at any time, and once you cancel you'll be able to use the software until the end of your agreed term.

Question 28

Can I cancel at any time?

Accepted Answer

Yes. Once you cancel, you can keep using the software until the end of your agreed term.

Question 29

What studies have you done on Tali’s accuracy?

Accepted Answer

Tali’s language model was initially developed as a response to an RFP from the Public Health Agency of Canada. We conducted 6 months of research on only state-of-the-art NLP algorithms to understand if the current algorithms could provide a solution with medical-grade accuracy. We then ran a pilot in Edmonton in the early stages of the COVID-19 pandemic during the Spring of 2020. The feedback gathered from physicians encouraged us to continue to improve our language model and make it more efficient. Since then, we have gathered more than 20,000 records in different accents to fine-tune our algorithm. We are currently one of the highest-performing voice solutions for physicians and this is only the beginning.

Question 30

Will Tali learn from the history of each encounter or is it taking other sources of content to make the EHR more efficient?

Accepted Answer

We have a team of annotators that record proprietary notes and question-answers. We also fine-tune the algorithm after every new recording. This is done securely and with privacy in mind.

Question 31

How often is Tali updated?

Accepted Answer

Improvements to the algorithm are deployed every few days and you will experience the algorithm performing better instantly. Improvements to the product (feature enhancements or new features) are deployed once every month, as we want to make sure we run proper quality assurance on the product before making it available to physicians at the point of care. These changes will often be invisible to you and will rarely, if ever, require any action on your part.

Question 32

What information do you store and for how long?

Accepted Answer

There are a few different types of data that we store.

Audio files: We do not store the audio files from Ambient Scribe, but do store those from Medical Dictations and Medical Searches. Note that we don’t link these files to any patient’s PII. These files are kept for up to 30 days.

Transcriptions: We store the transcriptions of all speech that is recorded. Again, we don’t link these records to any patient’s PII. This data is kept indefinitely.

Metadata: We also gather high-level analytics about your interaction with Tali, such as the date and time you use a particular feature, how long it takes you to dictate a note, etc. These analytics don’t include any PHI or PII and are only used to optimize the product. This data is kept indefinitely.

N.B. Tali is not considered part of the patient's medical record.

Please see our Terms of Use and Privacy Policy for further details, and do contact us should you have further questions.

Question 33

Does the clinic or hospital IT department have to be on board and provide permission?

Accepted Answer

Depending on your organization's policies, you might have to consult your IT department. We have made that process easy by having our Privacy Impact Assessment (PIA) and the privacy and security documents ready for review. Tali is a lightweight piece of technology and the review process doesn’t generally take long.

Question 34

Is Tali for Family physicians only, or can other members of the care team and other specialists use Tali as well?

Accepted Answer

Tali is designed to facilitate interaction with EHRs. Whether you are a family physician, specialist or allied health professional such as a nurse, nurse practitioner, midwife, naturopathic doctor or chiropractor you can use Tali to interact with your technology solutions to optimize your practice.

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