11855760 CANADA INC. (DBA TALI.AI)
Last Updated: Oct 12, 2023
1. What personal information do we collect, and how?
Unless you opt-out, our website uses “Cookies” and other automatic data collection technologies with your consent to collect personal information whenever you visit or interact with the Website, including unique identifiers and preference information such as IP address, technical usage, browser type, time zone settings, language preferences, operating system, unique device identifiers, search history, page response times and length of visit, pages viewed, marketing preferences or navigation and clickstream behavior for online interactions.
These Cookies help us understand how you use the Website and interact with the content of the Website in order to make improvements. We also may use these Cookies to promote our services through marketing and advertising.
Some of the information mentioned above that are collected by Cookies can constitute personal information of the person visiting the website. You can opt-out of Cookies or prevent third-party websites from accessing our Cookies through the privacy settings on your browser. However, opting-out of our Cookies may disable some of the Website’s features, and may prevent us from providing you with the information and services you have requested.
When you submit a form on the Website, or contact us directly via e-mail, we will collect the information provided by you like your name, e-mail, phone number, clinic/organization you work for, and any other information you may include in your message. This information will be used by us to communicate with you to provide you with the information you requested.
If you sign up to receive direct marketing or promotional communications from Tali, we will collect your name and e-mail and any other information you may provide to inform you about relevant updates. We will only share communications of the types that you have consented to.
Healthcare Practitioner Information
The Application is available for use by healthcare practitioners through a monthly subscription. Information like the healthcare practitioner’s name, electronic medical record provider, billing information, and contact details will be collected by Tali to administer their account (“Account Information”).
The Application only collects the personal information which is entered into it by the healthcare practitioners or which is recorded by the Application when it is being used by the healthcare practitioner.
As a feature of the Application is to make a summary of what was discussed during an appointment, the entire conversation between a patient and healthcare practitioner could be collected by the Application, including sensitive personal health information. The complete audio recording of a patient encounter (the “Audio File”) is used to make a text transcript of such an encounter (the “Transcript”). The Audio File is then deleted and the Transcript is saved and further processed.
Besides what is provided to it directly by the healthcare practitioner, the Application does not access a healthcare practitioners’ electronic medical record or collect any information from a patient’s record without instruction from the healthcare practitioner.
2. Why do we use personal information?
We use Account information and other information collected from the Website to:
Tali uses machine learning algorithms and other artificial intelligence technology which need to analyze the Transcript to provide the services and improve performance. Without the ability to process the Transcript, the Application would not work as intended.
Tali relies on the healthcare practitioners to obtain consent for the collection, use and disclosure of patient’s personal information to be used by Tali. If a healthcare practitioner does not have a patient’s consent for their personal information to be used in this manner, the healthcare practitioner must not use the Application with that patient.
For other features that include user audio input but not the patient’s voice, such as dictation or voice commands, the Audio Files are retained for up to 30 days and anonymized files may be kept indefinitely to be used for product and service improvements.
3. Who do we share the personal information with?
We only share your personal information with service providers to operate the Website and the Application. This includes sharing your personal information for:
We may have to disclose your personal information to law enforcement agencies where they demonstrate they have the legal authority to request it.
Other than as described in this Policy, Tali will not use or share any information gathered or stored about the user or patient.
4. How does Tali use artificial intelligence?
All information provided to or returned by the AI Service Providers may be kept on servers in the United States for thirty (30) days before it is deleted.
5. How long do we keep personal information?
We retain personal information for as long as required to provide the services for which it was collected, otherwise, in accordance with applicable legal and regulatory requirements.
Ambient Scribe: The audio is not stored.
Dictation and other Voice-enabled features: The Audio File may be kept for up to 30 days, and anonymized Audio Files may be kept indefinitely to help us improve our product and service.
Transcripts and the Summarized Note are retained by Tali indefinitely.
The AI Service Providers retain a copy of all Transcripts and the Summarized note for thirty (30) days before securely deleting such copies from their servers.
Healthcare practitioners using the Application are required to comply with different statutory and regulatory requirements and store personal health information for a minimum length of time. This includes any Transcripts or Summarized Notes they elect to save within their own electronic medical record system. We encourage patients to speak with healthcare practitioners directly on how long they are required to store your personal information.
6. How do we keep personal information accurate?
We take reasonable steps to ensure that any personal information in our custody is accurate and up-to-date but we mostly rely on our healthcare practitioners to notify us of any changes to personal information they provided us.
7. How do we protect your personal information?
We use physical, administrative and technical measures designed to help secure personal information against accidental or unlawful loss, access or disclosure. Only staff and service providers who have a legitimate business purpose for accessing the personal information collected by us are authorized to do so. Unauthorized use of personal information by anyone affiliated with Tali is prohibited and constitutes grounds for disciplinary action.
Transcripts and Summarized Notes are encrypted while retained by Tali, as is all other data we store.
Our contracts with our service providers require them to use administrative, physical and technical measures to protect your data. The service providers have agreed to not use the information we provide them for their own purposes.
Even though we take all necessary steps to protect your personal information, security breaches cannot be eliminated and we cannot guarantee a breach will never occur.
8. Where do we store personal information?
At the point of registration, a user is asked to choose their country.
If the user sets the United States as their country, then all data is stored in the United States and the AI Service Providers will perform their processing and store their data in the United States. AI Service Providers and the returned Summarized Notes may be kept by our AI Service Providers for up to thirty (30) days; for US users, we use a US-based AI Service Provider. These may contain some personal information, and as such, some governmental authorities may have the ability to access patient personal information within those thirty (30) days.
If the user does not choose the Canada as their country, then all data is stored in Canada and the AI Service Providers will perform their processing and store their data in Canada. AI Service Providers and the returned Summarized Notes may be kept by our AI Service Providers for up to thirty (30) days; for Canadian users, we use a Canada-based AI Service Provider. These may contain some personal information, and as such, some governmental authorities may have the ability to access patient personal information within those thirty (30) days.
Account Information (e.g. practitioner name, encrypted payment methods, etc.) may be stored in the United States by our third parties.
While outside of Canada, personal information is subject to that jurisdiction’s laws, which may give governmental authorities the right to access your personal information.
Transcripts sent to our AI Service Providers and the returned Summarized Notes may be kept by our AI Service Providers on servers in the United States for up to thirty (30) days. These may contain some personal information, and as such, some governmental authorities may have the ability to access patient personal information within those thirty (30) days.
For more information on our service providers or where we store personal information, contact us at email@example.com.
9. Links to third-party sites
Our Website may lead you to third-party websites, including websites advertising other products or services. Those organizations are separate and distinct from Tali and have their own separate privacy policies. We are not responsible for how any third-party collects, uses or discloses your personal information, so it is important to familiarize yourself with the privacy policies of these websites before providing your personal information to them.
10. Direct marketing
You may sign up to receive marketing or promotional communications from Tali. Where you have expressly consented, we may use your personal information to inform you about us and our products and our services, including promotional offers and events.
If you no longer wish to receive marketing or promotional communications from us, you can opt-out at any time by:
using the unsubscribe feature found in our emails and other electronic communications, or
We will stop sending you marketing e-mails within 7 days of receiving your unsubscribe request.
11. Your rights
You also have the right to:
request us to restrict our continued use or disclosure of your personal information,
object to our continued use or disclosure of your personal information,
request that we edit, but not remove, certain information (like an e-mail address),
request that we transfer to another organization the personal information you have provided us, and
Contact us at firstname.lastname@example.org exercise any of these rights. We will respond within thirty (30) days. If we cannot grant your request, for example if you make an access request and providing you access would disclose personal information about another person, we will give reasons.
We will address all requests with equal attention.
12. Contacting us
If after contacting us you are still not satisfied, you have the right to file a complaint with your local privacy authority.