Unless you opt-out, our website uses “Cookies” and other automatic data collection technologies with your consent to collect personal information whenever you visit or interact with the Website, including unique identifiers and preference information such as IP address, browser type, operating system, pages viewed or navigation behavior for online interactions.

These Cookies help us understand how you use the Website and interact with the content of the Website in order to make improvements. We also may use these Cookies to promote our services through marketing and advertising.

Some of the information mentioned above that are collected by Cookies can constitute personal information of the person visiting the website. You can opt-out of Cookies or prevent third-party websites from accessing our Cookies through the privacy settings on your browser. However, opting-out of our Cookies may disable some of the Website’s features, and may prevent us from providing you with the information and services you have requested.

When you submit a form on the Website, or contact us directly via e-mail, we will collect the information provided by you like your name, e-mail, phone number, clinic/organization you work for, and any other information you may include in your message. This information will be used by us to communicate with you to provide you with the information you requested.

If you sign up to receive direct marketing or promotional communications from Tali, we will collect your name and e-mail and any other information you may provide to inform you about relevant updates. We will only share direct marketing communications of the types that you have consented to. We will never share the information you provide with third-party advertisers or similar organizations.

Healthcare Practitioner Information

The Application is available for use by healthcare practitioners through a subscription. Information like the healthcare practitioner’s name, electronic medical record provider, billing information, and contact details will be collected by Tali to administer their account (“Account Information”).

Patient Information

The Application only collects the personal information which is entered into it by the healthcare practitioners or which is recorded by the Application when it is being used by the healthcare practitioner. We do not collect any other information about the patient – not the individual’s name, insurance identifiers, date of birth, etc.

As a feature of the Application is to make a summary of what was discussed during an appointment, the conversation between a patient and healthcare practitioner could be collected by the Application (“AI Scribe”), including personal health information. The healthcare practitioner can use Tali’s Offline Recording feature so that Tali will still work should the device (i.e. the computer or mobile phone) lose its internet connection during the visit. In this case, the audio recording is stored on the device until the transcript can be generated. This audio file is encrypted and is only accessible via the Application. This audio file is deleted as soon as the transcript has been created. If Offline Recording is not used, the audio is streamed, and each audio ‘chunk’ discarded as soon as the corresponding transcript section has been created. Tali never keeps the audio files or uses the patients’ voices to improve its services.

The recording (the “Audio File”) of the practitioner using the medical dictation or stating commands, where the Audio File does not contain the patient voice, is stored and may be used to improve the accuracy of our platform once it has been anonymized.

Besides what is provided to it directly by the healthcare practitioner, the Application does not access a healthcare practitioners’ electronic medical record or collect any information from a patient’s record without instruction from the healthcare practitioner.

We use Account information you provide and other information collected from the Website to:

1. Manage our relationship with you and provide you with the information or services requested,
2. Conduct research and evaluate improvements,
3. Communicate with you regarding inquiries for information or customer service request or employment opportunities,
4. Detect, prevent or investigate security breaches,
5. Process credit card or other payment information,
6. Protect our business, and
7. Maintain appropriate records for internal administrative purposes.

Tali uses machine learning algorithms and other artificial intelligence technologies which need to analyze the Transcript to provide the services and improve performance. Without the ability to process the Transcript, the Application would not work as intended.

As set out in Tali’s Terms of Use agreed to by healthcare practitioners, Tali reserves the right to use the Transcript in the future, not only to improve the Application’s performance, but for the development of new features and other product-related purposes.

Tali does not share this data with third parties, and at no point uses patient health information (PHI) to finetune its algorithms.

Tali relies on the healthcare practitioners to obtain consent for the collection of patient’s personal information to be used by Tali. If a healthcare practitioner does not have a patient’s consent for their personal information to be used in this manner, the healthcare practitioner must not use the Application with that patient.

Tali’s AI Scribe feature allows a user to record either themselves talking about a patient visit, or their conversation with their patient during the visit, so that Tali’s AI can generate the clinical document(s) for that visit. Tali never keeps the audio files from AI Scribe or uses the patients’ voices to improve its services.

For other features that include user audio input but not the patient’s voice, such as dictation or voice commands, the Audio Files are retained for up to 30 days. Anonymized files may be kept indefinitely to be used for product and service improvements such as enhancing the accuracy of Tali’s voice-to-text engine.

We will never sell anyone’s data. We only share your personal information with our service providers such as hosting, cloud, analytics, support and payment providers to operate the Website and the Application. This includes sharing your personal information for:

1. Fraud prevention,
2. Payment processing and notifications,
3. Providing requested services or information,
4. Operating the Website and Application, and
5. Customer service.

We only use service providers who ensure a comparable level of protection for your personal information, as provided in this Privacy Policy. Our contracts with our service providers ensure they comply with that obligation and not use your personal information for their own purposes.

We may have to disclose your personal information to law enforcement agencies where they demonstrate they have the legal authority to request it.

We may also disclose your personal information in connection with a corporate re-organization, amalgamation, or sale of the business (or potential sale of our business). We shall ensure that all such information disclosed as part of such process is protected in a manner consistent with this Privacy Policy.

Other than as described in this Policy, Tali will not use or share any information gathered or stored about the user or patient.

Tali uses in-house and third-party artificial intelligence service providers (the “AI Service Providers”) to help provide the Application, process the Transcripts, and return a summary of the Transcript as per the Terms of Use for the healthcare practitioner to review (the “Summarized Note”). Our contracts with our AI Service Providers ensure that they do not collect, use or disclose any information provided to them, except to provide the services we specifically request.

We retain personal information for as long as required to provide the services for which it was collected, otherwise, in accordance with applicable legal and regulatory requirements.

AI Scribe: The audio is not stored once the transcript is generated.

Dictation and other Voice-enabled features: The Audio File, which only contains the healthcare practitioner's voice, may be kept for up to 30 days, and anonymized Audio Files may be kept indefinitely to help us improve our product and service such as enhancing the accuracy of Tali’s voice to text engine.

Transcripts and the Summarized Note are retained by Tali indefinitely to help us improve our product and service.

Healthcare practitioners using the Application are required to comply with different statutory and regulatory requirements and store personal health information for a minimum length of time. This includes any Transcripts or Summarized Notes they elect to save within their own electronic medical record system. We encourage patients to speak with healthcare practitioners directly on how long they are required to store your personal information.

We take reasonable steps to ensure that any personal information in our custody is accurate and up-to-date but we mostly rely on our healthcare practitioners to notify us of any changes to personal information they provided us.

We use physical, administrative and technical measures designed to help secure personal information against accidental or unlawful loss, access or disclosure. Only staff and service providers who have a legitimate business purpose for accessing the personal information collected by us are authorized to do so. Unauthorized use of personal information by anyone affiliated with Tali is prohibited and constitutes grounds for disciplinary action.

Transcripts and Summarized Notes are encrypted while retained by Tali, as is all other data we store.

Our contracts with our service providers require them to use administrative, physical and technical measures to protect your data. The service providers have agreed to not use the information we provide them for their own purposes.

Even though we take all necessary steps to protect your personal information, security breaches cannot be eliminated and we cannot guarantee a breach will never occur.

At the point of registration, a user is asked to choose their country. If the user chooses Canada as their country, then all data is stored in Canada and the AI Service Providers will perform their processing and store their data in Canada. If the user does not choose Canada as their country, then all data is stored in the United States and the AI Service Providers will perform their processing and store their data in the United States.

Account Information (e.g. health practitioner name, email address, encrypted payment methods, etc.) for all users may be stored in the United States by our third-party service providers, such as our payment processor. While outside of Canada, personal information is subject to that jurisdiction’s laws, which may give governmental authorities the right to access your personal information.

For more information on our service providers or where we store personal information, contact us at privacy@tali.ai.

Our Website may lead you to third-party websites, including websites advertising other products or services. Those organizations are separate and distinct from Tali and have their own separate privacy policies. We are not responsible for how any third-party collects, uses or discloses your personal information, so it is important to familiarize yourself with the privacy policies of these websites before providing your personal information to them.

You may sign up to receive marketing or promotional communications from Tali. Where you have expressly consented, we may use your personal information to inform you about us and our products and our services, including promotional offers and events.

If you no longer wish to receive marketing or promotional communications from us, you can opt-out at any time by:

1. Using the unsubscribe feature found in our emails and other electronic communications, or

2. Contacting us via email at contact@tali.ai.

We will stop sending you marketing emails within 7 days of receiving your unsubscribe request.

You also have the right to:

1. Make a written request to access your personal information,

2. Request us to restrict our continued use or disclosure of your personal information,

3. Object to our continued use or disclosure of your personal information,

4. Request that we edit, but not remove, certain information (like your name),

5. Request that we transfer to another organization the personal information you have provided us, and

6. Request us to delete the personal information we hold about you.

Contact us at contact@tali.ai to exercise any of these rights. We will respond within thirty (30) days. If we cannot grant your request, for example if you make an access request and providing you access would disclose personal information about another person, we will give reasons.

We will address all requests with equal attention.

Accountability with respect to your personal information is important to Tali. In the event that you have any questions (including how personal information is managed by Tali), complaints or concerns about this Privacy Policy, or if you have reason to believe that we may have failed to adhere to it, please contact us by sending us an email to privacy@tali.ai.

Questions regarding your rights and responsibilities under this Privacy Policy can be directed to our privacy officer at privacy@tali.ai.

If after contacting us you are still not satisfied, you have the right to file a complaint with your local privacy authority.