Why Clinicians Struggle to Document Telehealth Visits Effectively

Every day, clinicians are switching between in-person appointments, virtual consults, and quick follow-ups over the phone. But while care has adapted, documentation tools haven’t always kept pace.

For many clinicians, recording Telehealth visits still feels clunky and incomplete, a process full of workarounds, audio gaps, and extra clicks that add up over time.

The reality of virtual documentation

When you’re running a Telehealth visit, you’re often managing more than one screen, juggling patient notes, EMR tabs, and call platforms. Add in audio that cuts out or doesn’t record properly, and suddenly your AI scribe isn’t hearing the full picture.

You end up spending extra minutes editing or correcting notes that should’ve been done for you, not because your scribe isn’t smart, but because it wasn’t built for virtual workflows.

Headsets, VOIP calls, and hidden barriers

One of the biggest frustrations we hear from clinicians is the inability to record while using headsets or when seeing patients over the phone.

It’s a small thing that creates a big problem:

“I just want to use my headphones and have the scribe capture both sides of the call.”

Telehealth should make things easier, not introduce new obstacles. Yet most documentation tools still struggle to capture system audio, meaning key parts of the conversation can be missed, especially during virtual or VOIP calls.

Why this matters for patient care

Incomplete documentation doesn’t just slow clinicians down it can affect care continuity and collaboration. If follow-up providers or team members can’t access accurate notes from a virtual visit, important context gets lost.

Reliable Telehealth documentation is about more than convenience; it’s about patient safety, clear communication, and reducing clinician cognitive load.

Listening to what clinicians need

At Tali, we’ve heard these challenges directly from clinicians using our platforms. The message has been clear: you want your scribe to work wherever you do, whether that’s in the clinic, at home, or on a call.

That’s why we’ve been rethinking what the desktop experience should look like for modern care, and building something that works for every kind of visit.

What’s next

The new Tali Desktop App is now live, bringing Telehealth recording directly into your workflow. Whether you’re seeing patients virtually, over the phone, or in person, Tali now gives you clearer audio, smoother navigation, and a more reliable documentation experience.

You can upgrade today and begin using Telehealth recording immediately.